Privacy Policy

Privacy Policy

Shri Sanatan Packers & Movers is a company providing packing, moving, and relocation services under the brand name Shri Sanatan Packers & Movers.

Please read this Privacy Policy carefully while accessing or using our website, mobile application, or any other platform/tool developed by us. By using our services, you agree to the terms described herein. Your use of our services constitutes acceptance of this policy.

Introduction

This Privacy Policy applies to the use of our domain name/website (if applicable), mobile application (if any), and any platforms/tools developed by us. This policy is an integral part of our terms and conditions.

Our services facilitate packing, moving, and relocation for individuals and businesses ("Services"). These Services are available to users who agree to our term.

Reasonable Security Practices

We implement reasonable security practices to protect your information, commensurate with industry standards. However, due to inherent internet vulnerabilities, we cannot guarantee absolute security of all transmitted data.

We collect and host certain user data to provide our Services and are committed to protecting your Personal Information (defined below).

Purpose

This Privacy Policy explains:

• The types of Personal Information (including sensitive data) we collect.
• How we use, store, and disclose this information.
• How we protect your data.
• Your rights to access/modify your information.

Personal Information/Sensitive Personal Data

"Personal Information" means any data that can identify you directly or indirectly. "Sensitive Personal Data" includes:

• Passwords
• Financial information (e.g., bank account, payment details)
• Health conditions
• Biometric data

Publicly available data or information disclosed under legal obligations does not qualify as Sensitive Personal Data.

Types of Personal Information Collected

We may collect the following:

• Name
• Contact details (email, phone, address)
• Gender, age
• Financial information (for transactions)
• Geographical location
• Documents uploaded by you (e.g., ID proofs)
• Call records for customer support

Internet Use

We may collect:

• Browsing history (URLs visited before our platform)
• IP address, device OS, browser type
• ISP details

We use temporary cookies for technical administration but do not knowingly collect data from children.

Purposes of Data Collection

We use your information for:

• Service registration and order processing
• Sending updates/notifications
• Billing and transactions
• Platform customization and improvement
• Fraud prevention and identity verification
• Legal compliance and dispute resolution

Disclosure of Personal Information

We may disclose your data to:

• Government/judicial authorities as required by law.
• Third-party vendors (on a need-to-know basis).
• Business partners during mergers/acquisitions.

Non-personally identifiable data may be shared for analytics/advertising.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Security Measures

We adopt technical and operational safeguards to protect your data from unauthorized access, loss, or misuse. However, internet transmissions are not 100% secure.

User Rights

You may:

• Access, correct, or delete your Personal Information.
• Withdraw consent (may affect service availability).
• Request updates by emailing sanatanpackers12@gmail.com.

Data Retention

We retain your data only as long as necessary for service delivery, legal compliance, or dispute resolution.

Policy Updates

We may update this policy periodically. Continued use of our Services constitutes acceptance of changes.

Grievance Redressal

For complaints or concerns, contact us at:

Shri Sanatan Packers & Movers
1358/3/391/110/3, Hemanta Basu Colony,
Siliguri, Darjeeling, West Bengal - 734005, India.
Phone: +91 9339166602, +91 99349 67768, +91 93325 53822
Email: sanatanpackers12@gmail.com